Refund policy
MippleTails Return & Refund Policy 🐾
At MippleTails, we believe every pet deserves a little extra love, and every customer deserves a positive shopping experience. 💗
If something isn’t right with your order, we’re here to help!
Standard Returns
Because our products are fulfilled through third-party suppliers, we do not offer standard returns or refunds for change-of-mind purchases, including situations where a customer no longer wants an item or orders the wrong product.
Please review product descriptions, specifications, and available options before completing your purchase.
This policy does not limit your rights if you receive a damaged, defective, incorrect, or otherwise nonconforming product.
Damaged or Defective Products
If your product arrives damaged, broken, or defective, please contact us within 30 days of delivery.
To help us review your request, please provide:
- Your order number
- A description of the issue
- Clear photos or a short video demonstrating the damage or defect
For eligible claims, we will provide an appropriate resolution, which may include a replacement or full refund.
Incorrect or Missing Items
If you receive the wrong product, wrong color, or an incomplete order, please contact us as soon as possible, within 30 days of delivery.
Please include your order number and photos of the item, packaging, and shipping label when available.
Once we review and confirm the issue, we will arrange an appropriate resolution, including a replacement or refund when applicable.
Do I Need to Return a Damaged Item?
In most cases, customers will not be required to return damaged, defective, or incorrect products.
Our support team will provide instructions if additional steps are necessary.
Please do not mail any products back without contacting us first.
Refund Processing
Once a refund is approved, it will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear, although processing times may vary depending on your bank or payment provider.
We will notify you when your refund has been initiated.
Order Cancellations
If you would like to cancel or modify your order, please contact us as soon as possible.
Orders may be canceled for a full refund if cancellation is possible before fulfillment processing begins.
Once an order has entered processing or has shipped, cancellation may no longer be possible.
Delayed or Lost Orders
If your order is significantly delayed, lost, or marked as delivered but not received, please contact us through our Contact Us page.
We will review the tracking information, investigate with the shipping provider when appropriate, and determine the next steps.
Pet Grooming Products
For hygiene and safety reasons, used grooming tools and pet care accessories are not eligible for standard change-of-mind returns.
However, customers may still request assistance with damaged, defective, incorrect, or otherwise nonconforming items.
Your Consumer Rights
Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.
Need Help?
For assistance with your order, refunds, replacements, or product concerns, please visit our Contact Us page.
We’re always happy to help make your MippleTails experience a positive one!
With love,
The MippleTails Team 🐾